Terms and conditions of booking and our Privacy Policy 
Please also see below out our terms and conditions of booking re Covid 19

The person making the booking will be responsible for it, and must ensure that the following terms and conditions are fully understood by all members of their party. 
 
Guests fully accept these terms and conditions by booking the garden apartment and paying their deposit or paying in full. 

The deposit of £100 is payable at time of booking, this will secure your booking, and is not refundable. 

The balance must be paid at least 6 weeks before guests arrival.

We reserve the right to re-advertise the dates booked if balances are not paid 1 month before guests arrival.

No more than the number of people stated at the time of booking can occupy the garden apartment, (the garden apartment sleeps a MAXIMUM of 2 persons including children.)

The owners reserve the right to refuse occupancy if the stated numbers at the time of booking are exceeded.

Guests will be asked to leave immediately if this is not adhered to.

The booking will then be deemed cancelled with full loss of deposit and balance.

If you have to cancel your booking then please let us know as soon as possible so that we can endeavour to re let the garden apartment.

In the event of being able to re let, then a refund will be made.

Any breakages or damage should be notified to the owners as soon as they happen.
 
We can then endeavour to replace such items before our next guests arrives.
(There’s an honesty box for guests use in the garden apartment)

If you do have any problems please contact the owners ASAP during your stay so that they have the opportunity to sort thing out before you leave.

Guests will be responsible for leaving the garden apartment as clean and tidy as they find it.
 
Smoking is NOT allowed

Pets are NOT allowed

The owners of The Garden apartment accept no liability / responsibility for any loss, damage or breakage to baggage or personal belongings however caused.  

The owners of The Garden Apartment will not be liable for any accidents or injuries however caused

The owners of The Garden Apartment  will not be held responsible or liable for any loss or damage however caused to vehicles and or their contents.

Arrival time is 4:00pm.  Departure time is 9:30am


COVID 19 – CHANGES TO TERMS AND CONDITIONS
​Please read this page in conjunction to our normal terms and conditions of booking 
 
Important changes - Thank you for reading, noting and adhering to the following :

It is the responsibility of the person who books the holiday to check that all members of the party are well before coming to The Garden Apartment , If you are at all worried, then you should arrange to have a test at your local testing centre before travelling and then follow their instruction. If you are unable to come please get in touch with us and we will try to help by moving your holiday dates, if possible. 

If any of your party develop symptoms of Covid19 during your stay at The Garden Apartment, immediately self isolate and request a test. If Covid19 is confirmed guests should return home if they reasonably can. In this case, please contact us. 

To allow us extra time and to facilitate more intensive cleaning, disinfecting and preparation of  The Garden Apartment and to reduce the potential risk of the spread of COVID 19 we are adding these measures to our changeovers between guests.

• Arrival time 3.30pm, please do not arrive before this time.
   Departure time strictly 10.00am.

• If you wish to bring your own pillows and duvets, that is absolutely fine – just let us know beforehand.

• Before departure it is now essential to :
   Remove all food items.
   Place all rubbish in dustbin outside.
   Place all recycling in the correct bags / box.
 
• We have removed some decorative items, etc. 
   books, games, leaflets, maps, parking disc etc. will be left for you.

• After normal cleaning, all hard items, surfaces and touch points will be disinfected.
  Outside this will include key safe, key, picnic table / benches, parasol handle,
  dust bin lid.
  Folding garden chairs will be swapped over for each stay.

• TV remotes will be placed in purpose made, sealed plastic bags, please do not remove these.

• We are sorry but at the present time we will not be leaving a tea tray.
   Please bring your own tea, coffee, milk etc. and also salt / pepper.

• We will leave one small hand towel and handwash so you can wash your hands upon arrival.

EV CHARGING

We do not have a dedicated EV charging point, nor do we have a power socket, either indoors or outdoors, that is certified as suitably rated, protected and safe for use for charging an EV, or for plugging in a lead that is routed outdoors.
We are therefore unable to allow the charging of EVs on the premises, but we’re happy to direct guests to the nearest available public charging points and can provide this information in advance of arrival on request.

Broadband

As guests at these premises using the broadband facilities, you agree that you will not use the service for unlawful or illegal purposes


PRIVACY POLICY

Your Data and Your Privacy

We have to collect and keep secure certain information that identifies you, known as Personal Identifiable information (PII).
We are fully committed to protecting your privacy.
Changes to the data protection laws May 2018 and the introduction of General Data Protection Regulation requires us to provide the information shown below regarding the processing of your personal identifiable information.

Who we are

We provide a holiday rental property knows as The Garden Apartment,  This is owned, run and managed by both Beryl and Mike Eden. The Garden Apartment is situated to the rear or Croft Cottage 36 Bongate Appleby in Westmorland Cumbria CA16 6HW

What Data We Collect

We accept booking via telephone calls and email and as such, certain personal information is received, including name, address, telephone numbers, email address and other such information regarding a booking such as number of guests, age of children if applicable and if any pets are in the party.
Your IP address is also included in your emails that you send which is also classed a PII.
We do NOT collect any financial information that would be financially sensitive to you.  All payments made via bank transfer are secure via your own bank and ours. We never see, need or store this information.

Why do we collect Data

There are a few reasons for collecting and storing information, the headings for this are as follows:

Booking Contract

We collect information that we need, in order to answer booking enquiries made regarding our holiday accommodation. We collect telephone numbers and email address so to contact you immediately if there is a need to.
Accounting and Tax
We use information to enable us to produce figures so to meet our legal obligations for accounting and tax.

Market Research

We analyse information in order to look at booking trends and how we obtained these bookings.  This could be either via Facebook or a listing site.  This helps us to make decisions regarding the best way to market the property.
Direct Marketing and Mailshots.
We do not use direct marketing or mailshots and as such do not hold information such as a mailing list.

How do we store any Data

Copies of emails are stored on our own password and firewall  protected laptop and on the secure server for our email provider. We also have a secure server for our website domain.
How long do we keep Data
We keep copies of the emails for a period of 6 years for accounting and tax purposes.

How we protect Data

If you make payment via bank transfer your bank will secure this - please see the padlock sign on the webpage. Our own bank also secures your data and this is not shared by them to us.